Hi, I'm Alice. I am the Customer Support and Account Manager and have worked at SARD since 2014.
My career at SARD started in the Customer Support team, operating on live chat, answering queries from end users, and answering emails and calls throughout the day. However, I now manage this team as well as supporting Rob Green with Account Management. I am regularly on trips visiting our clients, helping with sales demos, training users and implementing new trusts.
I am very passionate about the NHS, Customer Service and providing the best support for our end users. My background in helping on the live chat and being front facing really helps me to understand when visiting our clients, what medics want out of a system. I genuinely enjoy going above and beyond for our clients in any way possible to make their lives easier and relieve pressures, so they can focus on more important roles within the trust.
My favourite part of the job is the relationships I have built with our clients, I pride myself on being someone that they rely on and talk to regularly when they need help in things being done efficiently and to an excellent standard. I love being on the road and meeting clients, putting faces to names and also being the Manager of a fantastic support team, who are trained monthly by myself on our systems and products.
I've been at SARD for a long time now and love watching our company expand. I am very excited about working for SARD for longer, and being part of the continuing growth and success of the company in the future.
Alice Roche Jul 17, 2019
It has been a while since I have written a blog post, but I have some very exciting news. Read More
Alice Roche May 30, 2018
Over May we have welxomed two new members to the SARD Customer Support Team. Read More
Alice Roche Mar 21, 2018
I am very excited (and a bit nervous!) to announce that our first official activity towards meeting our £5000 target for Crisis will be entering the Vitality London 10000. Read More
Alice Roche Jan 30, 2018
For 2018, the team at SARD have decided to choose a charity to focus on fundraising for throughout the year. Read More
Alice Roche Oct 12, 2017
Tuesday 10th October was World Mental Health Day, and this year marked a special landmark anniversary. First held in 1992, it was the 25th year of dedicating a day to raising awareness of mental health issues, and to fighting the stigmas surrounding it. Read More
Alice Roche Mar 18, 2017
When thinking what topic to write about for this month's blog post, I thought it’d make sense to write about my job in customer service support for SARD. I’ll write a little about that, but also focusing on the importance of human relations within the work place and also with... Read More