Hi, my name is Alice. I am the Customer Support Manager at SARD, overlooking our support team and I have worked here for four years.
I work on the Live chat support Monday - Friday 9-5, I answer any emails and calls that come through also. I go on client trips and meet administrators within trusts and also manually input the MSF (patient feedback) into the system.
I am also the Charity Champion for SARD, representing our company, and organising fundraising for our Charity of the year which is Crisis for 2018. We are really looking forward to raising money for Crisis and will keep you guys posted about what activities we will be doing to raise money, and let you know about how to sponsor us.
I feel very lucky to be a part of SARD. It's a wonderful company to work for, and I'm constantly acquiring new skills and knowledge each day. I love the ethos and philosophy behind this company, and the way I get along so well with my colleagues. I truly believe in what our company does and feel I add a lot to the team.
I studied Theatre at Brit School of Performing Arts and I like to think my people skills, enthusiasm and creativity does contribute to this team. I'm very excited about working for SARD for longer, and being part of the continuing growth and success of the company in the future.
Alice Roche May 30, 2018
Over May we have welxomed two new members to the SARD Customer Support Team. Read More
Alice Roche Mar 21, 2018
I am very excited (and a bit nervous!) to announce that our first official activity towards meeting our £5000 target for Crisis will be entering the Vitality London 10000. Read More
Alice Roche Jan 30, 2018
For 2018, the team at SARD have decided to choose a charity to focus on fundraising for throughout the year. Read More
Alice Roche Oct 12, 2017
Tuesday 10th October was World Mental Health Day, and this year marked a special landmark anniversary. First held in 1992, it was the 25th year of dedicating a day to raising awareness of mental health issues, and to fighting the stigmas surrounding it. Read More
Alice Roche Mar 18, 2017
When thinking what topic to write about for this month's blog post, I thought it’d make sense to write about my job in customer service support for SARD. I’ll write a little about that, but also focusing on the importance of human relations within the work place and also with... Read More