How we work

In order to provide the best products, we follow some very clear principles. These create the foundations of how we work and get the best results for those we are working with.

Our Principles

Our principles drive how we work, and how we get results. Each principle alone is important and helps lead to sucessful outcomes, but together they are not only integral to how we work, but also very powerful.

How we work

SARD JV started long before the joint venture was officially set up. Oxleas NHS FT and Mango Swiss had already collaborated on a number of projects which went on to shape we operate now. Early on, we thought long and hard about how we could achieve the best results and found them to be surprisingly simple. First and foremost we would foster a collaborative approach to WHY we were undertaking a project. We want to understand for both ourselves and our clients what the tangible impact of our work would be and the benefits to the organisation requesting it.

In order to achieve this, there were two very clear principles we would follow; Only produce products in partnership, never in isolation and above all listen to our clients. Only once we have listened, are we able to offer our knowledge, skills and expertise in the most useful way.

Simplicity is paramount. Our products are designed to be intuitive and are built to help, not hinder. If a system requires large scale user training, then it is too complicated. We want what users want, systems that help them carry out a task quickly, easily and efficiently, so they can get back to the other aspects of their roles.

So how do we ensure our team are effective in delivering this? Again that is simple. Through three straightforward principles: Mastery, Autonomy and Purpose. All of our team are master users of each of our products. We live and breathe them throughout the working day. All of our team members have autonomy and work self-directively. We take full ownership of the work we do. We all have a shared understanding of the purpose of our business and full agreement on what we want to create and achieve.

Asking Why

At SARD we pride ourselves on our ingenuity and innovation, in fact it is how we started - designing solutions to problems that were deemed too hard to resolve by some. However we equally pride ourselves on our integrity and therefore before we start working on a project we always want our clients to ask themselves why they are doing what they are doing and what they hope to achieve?

It is to help draw from our clients’ expertise to understand the key outcomes and provide solutions that are meaningful and effective.

Asking ‘why’ is something we do on a daily basis to ensure that we produce the best work possible. Challenge leads to change.


MSF Revamp

Lucie Nash Jul 17, 2019

It’s an exciting time for SARD at the moment, heading into summer with new recruits left, right and centre, our fundraising target hitting the 10% mark, and lots of big projects underway! Read More

Customer Support Team Leader

Alice Roche Jul 17, 2019

It has been a while since I have written a blog post, but I have some very exciting news. Read More

System Update

Barbara White Jul 8, 2019

System Updates in Q2 of 2019. Read More

Let's Talk About Spex, Baby

Kevin Monk Apr 18, 2019

Let's talk about spex, baby. Let's talk about all the good things; and the bad things, that may be. Read More

Improving accessibility

Barbara White Apr 17, 2019

According to Colour Blind Awareness, colour blindness affects approximately 1 in 12 men (8.3%) and 1 in 200 women (0.5%) Read More

Supporting KMMS

Vicki Harden Apr 8, 2019

From April 2019 until September 2020, the SARD team will be taking part in a calendar of activities to fundraise in aid of the Kent and Medway Medical School (KMMS). Read More

User Event 2019

Francesca Monk Apr 8, 2019

The next SARD User event will take place on Thursday 10th October at the RCP London. Read More

System Update

Barbara White Mar 21, 2019

It's been a busy start to the year for the tech team here at SARD. Here are a few of the changes we've made in Q1 of 2019. Read More

Deal or No Deal?

Naomi Liddle Dec 19, 2018

With the ongoing uncertainty over the UK’s exit from the EU in March and the terms under which this will occur, it is understandable that some of our clients have been voicing concerns over what will happen to their suppliers in the event of a No Deal Brexit. Read More

Leaning in to 2019

Kevin Monk Dec 19, 2018

This year had its ups and downs. A lot of ups and a very big down in losing Jonathan. But I think we did something that's really important to do whatever life is throwing at you. The wise old wizard and chess master Adam Robinson put it well at the... Read More

Christmas Opening Hours

Naomi Liddle Nov 22, 2018

During the upcoming holiday period SARD’s live user and technical support will be available on all official working days with the exception of Monday 24 December (Christmas Eve) and Monday 31 December (New Year's Eve) when support will be available until 1pm. Read More

User Event

Francesca Monk Nov 1, 2018

Thank you to everyone who came along to the SARD User Event on 19th October. Read More

Remembering Jonathan Wood

Kevin Monk Aug 31, 2018

It saddens me to report the death of our Chairman, Jonathan Wood. He was fighting a 2 year battle with cancer. Our thoughts are with his wife Linda and their two children, William and Arthur. Read More

Infrastructure Update

Matt Aug 23, 2018

We have been reviewing our infrastucture to ensure our software is built on the strongest possible foundation. Read More

UI Going Live!

Lucie Nash Aug 22, 2018

It’s finally here! Our new User Interface will be gracing your screens in the week commencing 24th September 2018! Read More

Hard Refreshing Browser

Lucie Nash Aug 22, 2018

A hard refresh of your browser is a way to see the most up to date version of the webpage you are on. Browsers keep a ‘cache’ of pages visited – it remembers little things so that when you load it the next time it doesn’t have to start from... Read More

SARD UI Update

Lucie Nash Jul 30, 2018

Our new User Interface is almost read to launch Read More

Canterbury Office

Kevin Monk Jul 30, 2018

SARD have opened a second office in Canterbury, Kent. Read More

User Event update

Francesca Monk Jul 30, 2018

The SARD User event will take place on Friday 19th October at the RCP London. Read More

NHS 70

Francesca Monk Jul 5, 2018

Happy Birthday to the NHS at 70! Read More

S1Lly P4$$words

Kevin Monk May 31, 2018

It might be worth reconsidering the password policy of your organisation. If you want a strong password try combining four common words. Read More

Browser Security

Barbara White May 30, 2018

Why it is important to upgrade your browser. Read More

New Joiners

Alice Roche May 30, 2018

Over May we have welxomed two new members to the SARD Customer Support Team. Read More

SARD Prepare for GDPR

Naomi Liddle Apr 25, 2018

SARD are preparing for the GDPR are coming into force on 25th May 2018 Read More

Migrating to SARD

Kevin Monk Mar 28, 2018

We're regularly migrating clients from our competitors. We have built sophisticated technology to upload information from them. It's now a painless process to transfer over to SARD. Read More

We're Hiring!

Kevin Monk Mar 26, 2018

We are recruiting for a new support team member in our Crystal Palace office. Read More

User Event

Francesca Monk Mar 26, 2018

We intend to hold a SARD User event later in 2018. Read More

Board Changes

Kevin Monk Mar 21, 2018

We are sad to say goodbye to Ben Travis as Board Director at SARD following his move from his role as Chief Executive of Oxleas NHS Foundation Trust to become Chief Executive at Lewisham and Greenwich NHS Trust. Read More

Vitality 10000

Alice Roche Mar 21, 2018

I am very excited (and a bit nervous!) to announce that our first official activity towards meeting our £5000 target for Crisis will be entering the Vitality London 10000. Read More

AI and doctors

Kevin Monk Feb 28, 2018

I believe Artifical Intelligence is going to fundamentally change our world. Over the course of a year, I meet hundreds of doctors who are using our system to input their appraisal information and it surprises me how few anticipate AI to play a role in their future career. Read More

Refresher Training

Cheyne Pearson Feb 26, 2018

Last week I stopped in at one of our trusts to give some SARD training to one of the new administrators on the team there. This was helpful and we are now going to offer more sessions of this kind. Read More

ISO 27001 Certification

Naomi Liddle Feb 14, 2018

SARD have achieved certification to the internationally recognised ISO 27001 standard. Read More

SARD UI Update

Lucie Nash Jan 30, 2018

A first look at SARD's updated User Interface Read More

Appraisal Month FAQ

Barbara White Jan 30, 2018

Frequently asked questions about appraisal month due dates. Read More

Supporting Crisis

Alice Roche Jan 30, 2018

For 2018, the team at SARD have decided to choose a charity to focus on fundraising for throughout the year. Read More


Francesca Monk Jan 16, 2018

SARD has been selected as a finalist for the first ever HSJ Healthcare Partnership Awards in the category of Best Workforce Innovation. Read More

Chat Operators Are Human Too

Alex Rudall Jan 3, 2018

From 9am to 5pm, Monday to Friday, our customer service team runs our live chat system and our phone line and responds to all support requests. Chat volume fluctuates heavily throughout the year and throughout the day. Read More

My Annualisation Horribulus

Kevin Monk Dec 21, 2017

Actually, it's been an annus mirabilis for us at SARD. We've welcomed new clients; UCL Hospitals, Public Health England, Oxford University Hospitals, South London and Maudsley, and a few more we're not allowed to tell you about, yet. Read More

Christmas Opening Hours

Naomi Liddle Dec 5, 2017

During the upcoming holiday period SARD’s live user and technical support will be available on all official working days. Read More

Infrastructure Changes

Matt Dec 5, 2017

We have been reviewing our infrastucture to ensure our software is built on the strongest possible foundation. Read More

New My eDocuments Page

Barbara White Dec 5, 2017

We’ve updated the My eDocuments page following feedback from our users. Read More

SARD eRostering

Alex Rudall Nov 23, 2017

One of our key principles is agility - we use constant feedback to drive our development so that we can focus on what actually matters to our clients. We worked closely with Oxleas to build Appraisal, and GSTT to build our eLeave system. Read More

Get Ready for GDPR!

Naomi Liddle Nov 21, 2017

As data processors, we at SARD are committed and duty bound to making sure that our systems help you to carry out these legal responsibilities on behalf of the medics, employees or any other data subjects whose information you need to collect. Read More

Bespoke Appraisal Reminders

Barbara White Nov 9, 2017

We've changed the way appraisal reminders work, making them more flexible and customisable. Read More

Job Plan Improvements

Alex Rudall Oct 13, 2017

Francesca's blog about the Lake of Discontent indicated how important it is to us that we listen to our users. At present most of the questions we receive are related to one product - Job Planning. Read More

World Mental Health Day

Alice Roche Oct 12, 2017

Tuesday 10th October was World Mental Health Day, and this year marked a special landmark anniversary. First held in 1992, it was the 25th year of dedicating a day to raising awareness of mental health issues, and to fighting the stigmas surrounding it. Read More

The Lake of Discontent

Francesca Monk Oct 6, 2017

We have operated live chat user support since 2012 and over those five years we have listened to, digested and acted upon the feedback of 1000s of users. Some of this feedback has been difficult to receive - we are incredibly proud of what SARD offers but there will always... Read More

Software and deadlines

Kevin Monk Jul 19, 2017

We have a rule that we don't give deadlines for software changes. This may sound evasive and non-commital but we don't believe it serves us or our clients to attempt the impossible. We're not alone in thinking this way many software companies have a similar no-deadlines policy. Read More

NHS IT and ransomware

Kevin Monk May 16, 2017

This is possible, cheap and simple. You'll need no prior technology knowledge and I'll explain by example. You'll have safe data and operational resilience if you follow this simple principle - separate your data from your tools. Read More

Job Plan Templates

Jade Dickinson Apr 21, 2017

We have added the capability for administrators to create template job plans, which can be used by doctors as a starting point for their job plan. Read More

SARD eLeave

Alex Rudall Apr 19, 2017

Over the last year, in collaboration with Guy's and St. Thomas NHS Trust, we have developed a leave and holiday tracking and planning system to make it easy and fast for doctors to plan, book and approve leave. Read More

Real Human Relations

Alice Roche Mar 18, 2017

When thinking what topic to write about for this month's blog post, I thought it’d make sense to write about my job in customer service support for SARD. I’ll write a little about that, but also focusing on the importance of human relations within the work place and also with... Read More

Christmas Opening Hours

Naomi Liddle Dec 21, 2016

During the upcoming holiday period SARD’s live user and technical support will be available on all official working days. Read More

New User Guides

Francesca Monk Dec 21, 2016

We are updating our support materials to ensure that they are as helpful and look as good as possible. The latest to receive a makeover are our User Guides. Read More

Appraisal Month

Francesca Monk Nov 25, 2016

We have added Appraisal Month functionality to SARD Medical Revalidation, making the recording and tracking of appraisal compliance more efficient for all users. Read More

Welcome new recruits!

Naomi Liddle Sep 21, 2016

It has been quite a year for new recruits here at SARD! Last week we welcomed the newest addition to the SARD team, Jade Dickinson. As a Software Developer, Jade will be working closely with Product Lead Alex Rudall in our London office, helping to squash bugs, develop new features... Read More

Don't bring me solutions

Kevin Monk Sep 12, 2016

Organisations define a majority of their procurement requirements with a presupposed solution. As a result, the winning bid is not as cheap or effective as possible. They can fix this by making the problem, and not the solution, the backbone of the document. Read More

Customer service begets all

Kevin Monk Sep 8, 2016

An obsession for the last 3 years has been customer service. I love it! I read and watch countless books and videos on the subject. My perception of it has completely changed. Read More

Turning off the targeting computer

Kevin Monk Dec 3, 2015

When Apollo 11 took the first men to the moon, NASA intended that a computer would guide the landing. The site selection team had picked a smooth patch of ground. But the guidance system was taking the Lunar Module into a field of boulders the size of a football pitch.... Read More

Nurse and Midwife Revalidation

Alex Rudall Oct 9, 2015

On Friday the NMC made their final decision - all midwives and nurses in the UK will need to be revalidated on a regular basis. In response SARD JV is excited to announce the completion of the SARD Nurse and Midwife Revalidation system... Read More

Lights, Cameras, Action!

Naomi Liddle Sep 2, 2015

As I write this, the Edinburgh Festival Fringe has just wound to a close and scores of performers, crew and hardy festivalgoers are staggering back down the M1 after a month of immersion in the creative arts. Read More


Alex Rudall Jul 3, 2015

This is the world's first computer program, written by Ada Lovelace in 1842. And this is Margaret Hamilton standing next to a printout of the actual Apollo Guidance Computer source code. Her programming directly prevented an abort of the Apollo 11 Moon landing... Read More

Automatic Reminders

Alex Rudall May 29, 2015

Today we completed development on a new feature for SARD - an automated email system to manage reminders for doctors about their upcoming appraisal. This feature will further improve compliance rates and will also make the appraisal process a little more straightforward for our doctors and administrators. Reminders will take... Read More

Customer Service without a Script

Sophie Buijsen May 11, 2015

If you’re on this page you may have seen a little window pop up to ask you if there’s anything we can help you with. If you’re a user of the SARD system you know that on the other end of that window are my colleagues and I, ready to... Read More

Great South Run

Sophie Buijsen Mar 6, 2015

It seems like only yesterday that I crossed the finish line for the Great South Run as part of the SARD JV team. But time flies and it’s now been several months since October 26th. We’ve rounded up our donations and we’re proud to announce we raised £923.43 for Mind... Read More

Test-Driven Development

Alex Rudall Jan 30, 2015

At SARD we practice Test Driven Development. If you are a software developer, you probably know what this is; if you are not, you almost certainly do not. But perhaps you should know, because it is an important idea that is becoming more and more relevant to all our lives.... Read More

Slow Is Fast

Alex Rudall Dec 12, 2014

When I was at university I wrote essays. I wanted to be able to write them more quickly so I learned to touch-type, using the awesome typeonline site. My favourite part was the speed test - I found it addictive. My tendency was always to try and go as quickly... Read More

The Golden Circle

Philip Bottle Nov 28, 2014

Many companies can explain to you 'what' they do; for us it is simple, we build software systems. Companies can also, importantly, tell you 'how' they do it; again for us, we work with our clients and partners to create solutions that really meet the needs of the organisations using... Read More

Understanding Our Users

Alex Rudall Oct 24, 2014

Our mission at SARD JV is to develop solutions that really help our users, so understanding our users is central to what we do. As a way of boosting this, last Thursday we held the inaugural SARD User Group Event in our new office. It was a day of discussion... Read More

Running SARD

Sophie Buijsen Oct 24, 2014

This weekend Team SARD will be running the Great South Run in aid of Mind in Croydon. As our company is part owned by a mental health trust, we wanted to do something to raise awareness of mental health issues as well as give back to our community. We found... Read More

The Dichotomy of Appraisals

Philip Bottle Aug 14, 2014

Appraisals are not a new concept within the NHS (or indeed in any organisation for that matter), but hand on heart how many of us can say they are effective and meaningful? If we are honest appraisals for most individuals are seen largely as a waste of time, and are... Read More

AOA and QIT Reports

Kevin Monk Jun 26, 2014

Revalidation professionals will be aware of Annual Organisational Audits and Quarterly Information Templates. Designated bodies use them to feed data back to NHS England. SARD eases the process by generating AOAs and QITs at the touch of a button. Read More

This Week

Philip Bottle Jun 11, 2014

This week has been a very exciting week for us and for me. We have been building a new website to reflect all of the new exciting things we are doing. I have enjoyed really getting my teeth stuck into helping to build and design something that shows our current... Read More

Hazy Testimonial

Francesca Monk Jun 7, 2014

I had some time off this month for an operation and was fortunate enough to be treated in the day surgery unit of Princess Royal University Hospital, now run by Kings College Hospital NHS FT. When my anaesthetist and her assistant asked me what I did, I don't think they... Read More

Silicon Triangle

Sophie Buijsen Jun 6, 2014

In the summer of 2013 Kevin and I discussed the fact that we often ran into small technical problems and we realised that there must be a wealth of technical resource in our area. Crystal Palace is historically linked to the principles of advancing through science and technology and bringing... Read More

Mind in Croydon

Philip Bottle Jun 5, 2014

We are delighted to be working with Mind in Croydon to raise funds for people and their families living with mental health issues in our local area. We will be holding our Stand Up to Stigma event before the end of the year, a night of comedy in aid of... Read More

Appraisal for all

Philip Bottle Jun 5, 2014

SARD are pleased to announce that it is further developing the capability of its platform to extend the system in order to cover the appraisal process for all staff. It is a logical step as we already know our revalidation and appraisal system helps thousands of doctors and we felt... Read More


Nicholas Cooke Jun 3, 2014

If you just keep asking questions you eventually start knowing things, which is initially disconcerting but ultimately feels good, like gradually getting into a too hot bath. Now when I type into a password box and it replaces letters with little circles, I don’t assume it is witchcraft. I am... Read More

The Great South Run

Philip Bottle May 29, 2014

On the 26th of October 2014 Kevin, Phil, Sophie and Barbara from the SARD team will be taking part in the Great South Run. The aim is to raise as much money as we possibly can for Mind in Croydon. We are obviously very excited and nervous, 10 miles is... Read More

Back to work

Francesca Monk May 23, 2014

Today is my first day back in the office after a week in Portugal with my family. Getting back into the swing of things can be a challenge but today I was really keen to get back and getting cracking on setting up our charity events in aid of Mind... Read More

Nurse Appraisal

Philip Bottle May 22, 2014

We recently attended the 'Nursing Appraisal and Revalidation' conference in London, which was a very useful and insightful event. Having a background plunged into the inner depths of medical revalidation and as a company looking to expand our systems to fulfill future requirements, this conference could not have come at... Read More